FAQ

Our Web site serves as an online catalogue of our complete bath and body line.

We use Paypal for credit card processing,  it offers a securely encrypted platform that is both reliable and trustworthy. Please note: You don’t need a Paypal account to use your credit card. At checkout simply input your payment details for a safe, fast, and encrypted transaction.

On the top right hand corner you will see a login icon. For new users, please choose a unique password and unsername.

Orders ship on average twice per week, typically on Fridays and Tuesdays. Please allow longer processing times for Whipped Shea, as most orders are made from scratch (2-3 days)

 

 

We ship from LA, TX, and IL. Please note that from early May-August, Shea Butter may arrive with a different consistency due to the heat. If you would like your order shipped on dry ice, please contact us for further details: sakinahbodycare@gmail.com

 

 

Shipping is free for all U.S domestic orders over $49.95 which include the continental United States. Orders that are less than $49.95 incur a flat rate of $9.95 .Guam, Hawaii,  APO boxes, and Puerto Rico customers please email us  sakinahbodycare@gmail.com for shipping quotes.

 

 

When should I expect to receive my order? Please allow 2-3 days processing time. Orders typically ship twice per week. Whipped Shea Butter orders may take longer.

We offer hassle-free returns on unused, unopened incense, burning oils, and packaged soap (Dudu Osun, Madina, or Nubian Heritage brands). In the event, you received an order in error, or the wrong items were sent, please email our support team for step-by-step instructions. Sakinahbodycare.com